Exchange & Refund

Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing.
We’re very sorry for whatever inconvenience your purchase may have caused you.
Please kindly be advised that all of our COLCASE products have a full 12-month warranty. If the product does not meet your needs within this period, feel free to contact us by submitting a feedback form below or send us an email at support@COLCASE.com for the problem .
Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals, where you may be able to find resolution to resolve the issue simply by yourself.
Anyway, We do accept reuturn, no matter what is the reason. While some return policy may apply for different reason of returns:
Restocking Fees for Returns
COLCASE will charge a 15% restocking fee for those returned merchandise under following condition:
1. order by mistake
2. don’t want it any more or change mind
3. wrong delivery address provided
Items returned that are not in retail condition may be rejected and sent back to you, postage COD, or, at the exclusive option of COLCASE.com, may be charged a 50% restocking fee.
Refunds typically take 3-5 business days, from the date of issue, to show up on your account.
Damaged During Shipping
It is the customer’s responsibility to report any damages to their product that incurred during shipping within 3 Business Days of confirmed delivery of their order and contact us with more details by email
Items damaged during shipment will be refunded OR resent (depending on availability) following meeting the requirements to process the report with the carrier.
In order to get proper credit, merchandise that is damaged as a result of shipping should never be returned without contact.
It is very important to save ALL packing materials and paperwork, as well as the damaged product.
A representative of the shipping company must see the packaging and pick up the product.
*Customers who do not claim product as damaged within 3 Business Days of the order being confirmed as delivered have accepted responsibility for the condition of the product they have ordered and acknowledge the product to be acceptable.
Orders That Have Received FREE SHIPPING
Orders that have qualified for free shipping forfeit this benefit upon returning their product for any reason other than the product being defective.
In these situations, the original shipping cost incurred to deliver the product to the customer will be charged back against the value of the return.